Troubleshooting steps for Apex Legends
We’ve been listening and are aware of some things that might be causing you headaches while trying to play Apex Legends. Read below for some common issues we’ve identified.
Nvidia driver issues
If you’ve got a NVIDIA card and you’ve enabled HDR, make sure you’re using the latest driver version. If you’re using a driver version older than 419.67 you may crash when alt-tabbing out of or back into Apex Legends.
Phenom processor support
Apex Legends does not support Phenom processors.
If you’re not sure what processor you have in your computer, here’s how to check:
- In Windows 10, hit the Settings cog in your main menu.
- Choose System.
- Click the About tab.
- Check what’s listed there under Processor.
PC game audio is quiet
If you are having trouble with your quiet PC audio, follow these troubleshooting steps:
- Open Origin.
- Go to My Game Library.
- Right-click on the Apex Legends image.
- Select Game Properties.
- Click on the Advanced Launch Options tab.
- In the Command Line Arguments type in the following text: -channels 2.
- For 5.1 surround sound, use the command -channels 6 instead.
- Note: Don’t forget the hyphen, and don’t include a period for either of these commands.
“Unknown File Version Error (*.starpak)” or “Game Security Violation #0000000D”
Our game team is working on this one, it’s not one you can fix yourself.
Easy Anti-Cheat issues
If you’re running into issues with Easy Anti-Cheat, check out our Answers HQ guide on how to troubleshoot this.
My game keeps crashing
Check out this AHQ thread covering common crash reasons and fixes to find a workaround or submit your own crash report.
If Apex Legends crashes on PC, it creates an “apex_crash.txt” file in your Documents folder. This is a small, plain text file, that contains no personal or system information. It shows active processes at the time of the crash, and dump file numbers. This file can help us to figure out if it was Apex Legends that crashed, or if the crash was due to a software conflict or a hardware fault. If you’re experiencing crashed on PC it can really help for us to get a look at this file.
There’s more info from the game team in the Stability & Performance section of the Season 1 patch notes. If you’d like to see how the files have helped us, check this Reddit post.